UK Law Statement
The Dot Foundry is legally bound by English and Welsh Law. Our Terms & Conditions were last updated on the 1st April 2009.
The goods we provide (custom printing, scanning, framing and mounting) are custom made to your requirements and we are unable to accept returns.
If we have made a mistake in the production of your picture, contact us to discuss how we can correct the error.
Pricing Policy
Prices may change without prior notice. The Dot Foundry will not be held responsible for pricing errors as a result of software or hardware failure.
The Dot Foundry reserves the right to change prices displayed on the website without any prior notice.
Quotations are valid for 30 days.
Payment
The Dot Foundry accepts the following as means of payment for goods.
Visa, MasterCard, UK Delta, UK Electron, Solo, Switch, Maestro, Paypal, Cheques and Postal Orders.
If you require clarification on the types of accepted payment, please call 01656 729653.
The Dot Foundry uses the Sagepay service for real time credit card transactions. This service is secure and uses 128bit SSL technology to ensure your personal details remain secure at all times.
Because our prints and services are carried out to your specific requirements, cleared payment is required prior to commencing your order.
Cancelled Orders
If you wish to cancel an order made from our website, please contact us by telephone on 01656 729653 as soon as possible. Unfortunately we cannot cancel customised service orders once work has started.
Order Completion
We aim to provide completed orders in a timely manner. This time can vary depending on current workload, size and complexity of the order and any special requests. We will keep you informed by email of estimated completion dates. Please contact us at any time for an update to your order status.
Delivery & Damaged Goods
If you have received an item via courier that appears damaged please indicate this to the courier in writing before signing for the goods. After signing for the goods, please inspect them within 24 hours to check for damage. If there is damage, please inform us immediately.
You will need to return the damaged item to us so that we can claim compensation from the courier company on your behalf, and redo the work for you.
We reserve the right to charge for re-posting of returned bespoke items and services that have been especially produced to meet your personal requirements
Returns
Items can be returned within 14 days from receipt if the item is faulty. In order to return an item please contact us first, quoting your reference/invoice number. Returned items must be sent to us via a signed for service (giving you proof of signature) or in person and must include the relevant returns/invoice number. Once the returned item has been received/checked either a refund or replacement will be offered for faulty items. Non-faulty prints cannot be returned because the products have been customised/personalised to your requirements and are a bespoke item. The product/goods must be returned with all packaging and the goods themselves in their original condition. Returned goods are returned at your own risk, The Dot Foundry will not take responsibility for goods damaged in return transit. All cost of collection/recovery of goods is your responsibility and The Dot Foundry is not obligated to collect items from external addresses.
Printing Services
We have a strict policy not to adjust any colour settings or contrast / brightness settings, unless specifically asked to by the client.
The colour settings and the type of computer monitor that you use to view your images affects the perception of how your image should look.
Unless your computer monitor has been calibrated the image on your screen may look different to the final print.
As we cannot guarantee the accuracy of your monitor, we will not accept colour reproduction as a valid reason for return once the proofing process has been completed.
We reserve the right to make a judgment as to whether the image supplied to us is of sufficient
quality to print at the size requested by the customer. If the image is too small you will
be informed and you will be asked to supply an alternative larger scale version of the image, or we will
arrange a refund if this is unavailable.
By agreeing to these terms and conditions, you agree to indemnify us and our staff and company against any
action, claim, damages, liability, costs and expenses arising out of any claim with regard to infringement
of a third parties copyright, intellectual property rights, or trade mark, due to the reproduction or
processing of any image by us on behalf of you the customer.
Privacy
At all times we respect the privacy and copyright of our customers. All personal information is encrypted and only used by The Dot Foundry and SagePay credit card Authorisation Services. We do not sell or give away any of your details to third parties.
Copyright
The Dot Foundry assumes that the person who sent the image has the right to use the image.
Image Storage
Images are securely stored at The Dot Foundry usually for a period of 1 - 4 months (depending on our storage requirements) after an order has been completed. The exceptions to this are when requested by the customer to a) Remove the image as soon as the order is delivered to the customer or b) Store the images for a longer period. The storage of images allows us to reproduce prints on demand or check images with the customer if requested to do so. Although it is The Dot Foundry's intention to store images to improve service to our customers, we do not guarantee to do so. The files are stored on a storage array that is resilient to hardware failures – no data should be lost unless there is a catastrophe.
Cookies
The Dot Foundry uses cookies in the online shopping cart. Cookies are text files stored on your computer when you visit certain WebPages. The Dot Foundry only uses cookies to keep track of the products you have placed in your Dot Foundry shopping basket and in some instances to remember you when you revisit our website. To use our sites properly, you’ll need to have cookies enabled on your computer. If you don’t, call us on 01656 7296523 and we’ll still be able to help you.
Acceptance
By placing an order with The Dot Foundry you agree to the terms and conditions outlined above.
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